Image: The Row

In the dynamic world of ecommerce, where first impressions can make or break sales opportunities, mastering Conversion Rate Optimisation (CRO) has become indispensable. For fashion, luxury, and lifestyle brands looking to not just survive but thrive online, understanding and applying effective CRO strategies is key to turning casual browsers into loyal customers. At Design & Build Co., we specialise in elevating your digital presence through strategic CRO techniques, ensuring your brand captures and retains the sophisticated audience it deserves.

Our approach to CRO transcends basic optimisation; we delve deep into user behaviour, leveraging analytics to craft personalised experiences that resonate with your target audience. This article explores the essence of CRO, unveiling the best practices and proven techniques that are the cornerstone of e-commerce success. Whether you're aiming to enhance your website's user experience, refine your mobile strategy, or leverage cutting-edge tools for behavioural insights, Design & Build Co. is your partner in navigating the complex yet rewarding realm of conversion optimisation.


Conversion Rate Optimisation (CRO) is critical for ecommerce sites aiming to convert visits into sales efficiently. At Design & Build Co., our approach to CRO is methodical, grounded in data, and tailored to the unique landscape of ecommerce. Utilising a blend of analytics, user experience (UX) improvements, and rigorous testing, we ensure your digital storefront not only attracts visitors but also encourages them to complete a purchase. Here, we detail five fundamental CRO techniques integral to achieving ecommerce success:

1. Analytics and User Behaviour Insights

Effective CRO begins with a thorough analysis of user interactions on your site. Leveraging tools like Google Analytics, we dissect user pathways, identify drop-off points, and uncover what captures your audience's attention. This information forms the basis of our strategy, guiding our efforts to smooth out any friction and enhance the user journey.

2. User Experience Optimisation

A superior UX is essential for engaging and retaining potential customers. We refine the structure of your site for intuitive navigation, ensuring content, visuals, and product offerings align with user expectations. Optimisation efforts extend to every aspect of your site, from detailed product descriptions to a streamlined checkout process, all designed to facilitate ease of use and encourage conversion.

3. Implementation of A/B Multivariate Testing

Through A/B and multivariate testing, we empirically determine which site elements most effectively drive conversions. This might include variations in page layouts, call-to-action (CTA) button designs, or messaging. By methodically testing these elements, we identify the configurations that best resonate with your audience, thereby maximising conversion potential.

4. Targeted Personalisation and Segmentation

Personalising the shopping experience can significantly elevate conversion rates. We segment your audience based on their behaviors, preferences, and purchase history to deliver content and offers that feel bespoke. This approach not only enhances user engagement but also fosters loyalty and repeat business.

5. Mobile User Experience Enhancement

With the prevalence of mobile shopping, ensuring your ecommerce platform performs flawlessly on mobile devices is paramount. We focus on responsive design, fast load times, and a mobile-friendly user interface to match the quality of the desktop experience, thus supporting your SEO strategy and increasing user satisfaction across all devices.

By integrating these CRO techniques, Design & Build Co. equips ecommerce sites with the tools needed to enhance their conversion rates effectively, setting the stage for continued growth and success in the online retail space.


At Design & Build Co., we understand that every brand's journey towards optimising conversion rates is unique. To support this journey, we've developed specialised CRO retainer packages designed to adapt to the distinct needs of each brand we partner with. Our retainers offer the flexibility and ongoing support necessary to continuously refine and enhance your ecommerce platform, driving significant improvements in performance and conversion rates.

Customised Support for Sustained Growth

Our retainer packages are available in 3, 6, and 12-month commitments, allowing us to closely collaborate with your brand over a period that suits your strategic timeline and goals. This long-term partnership ensures that we can implement, test, and refine CRO strategies effectively, leading to sustainable growth and optimisation of your ecommerce site.

Package Details

3 Month Retainer: Ideal for brands seeking to kickstart their CRO efforts with focused, short-term goals in mind. This package allows us to address immediate areas for improvement and lay the groundwork for ongoing optimisation strategies.

6 Month Retainer: Designed for brands ready to delve deeper into their CRO journey. This mid-term commitment provides ample time to implement strategic changes, conduct extensive A/B testing, and begin seeing significant improvements in conversion rates.

12 Month Retainer: The ultimate choice for brands committed to maximising their ecommerce potential. This package offers the most comprehensive support, allowing for a thorough overhaul of your CRO strategy, continuous optimisation, and the opportunity to witness transformative growth over the year.

Value Added Pricing

At Design & Build Co., we believe in the power of partnership and commitment to drive tangible results in conversion rate optimisation. Our retainer packages are structured to offer significant value, reflecting the length of your commitment to enhancing your brand's performance. By opting for one of our tailored packages, you're not just securing a service; you're investing in a partnership designed to yield substantial returns through higher conversion rates and a more robust online presence.

Each of our retainer packages, whether it's for 3, 6, or 12 months, is priced to ensure that your investment aligns with your expectations for growth and the scope of support required to achieve your ecommerce objectives. We prioritise providing exceptional value and clear, measurable outcomes, ensuring that your journey towards optimisation is both successful and sustainable. By choosing us as your CRO partner, you are engaging in a strategic collaboration that promises continuous improvement, adaptation to market trends, and a steadfast commitment to your brand's ongoing success in the competitive digital landscape.


Effective Conversion Rate Optimisation (CRO) hinges on the strategic use of analytical tools and a keen focus on key performance metrics. Design & Build Co. employs a sophisticated array of tools to capture detailed insights into user behavior and website performance. This enables us to fine-tune our strategies to meet the unique challenges and opportunities of your ecommerce business. Below we detail the critical tools and metrics that are integral to our approach.

Essential Tools for Deep Insights

  • Google Analytics: Essential for monitoring user interactions, Google Analytics provides insights into traffic patterns, engagement rates, and conversion pathways, guiding our optimization strategies with robust data.
  • Hotjar: With its heatmap and session recording capabilities, Hotjar offers a window into how users navigate and interact with your site, highlighting areas for user experience improvement.
  • Optimizely: This tool is at the forefront of A/B and multivariate testing, allowing us to experiment with page elements in real-time to determine the most effective configurations for boosting conversions.

Critical Metrics to Track

  • Conversion Rate: The percentage of visitors who complete a desired action, providing a direct measure of your site’s CRO effectiveness.
  • Bounce Rate: This metric highlights areas where your site may not meet user expectations, offering clues for potential improvements to retain user interest.
  • Page Load Time: A crucial factor for user satisfaction and SEO; optimizing for faster load times enhances user experience and aids in maintaining user engagement.
  • Exit Rate: Identifying pages with high exit rates helps us understand where users are most likely to leave your site, allowing us to refine these areas for better retention.
  • Average Order Value (AOV): An essential metric for ecommerce sites, AOV helps us gauge the economic value of transactions. By increasing the AOV, we aim to make each conversion more valuable, directly impacting your bottom line. Strategies to boost AOV include product bundling, upselling, and improving product recommendations to encourage higher spending.

By integrating these tools and metrics into our CRO strategy, Design & Build Co. ensures that every aspect of your ecommerce platform is optimised for success. Our approach not only aims to increase the number of conversions but also enhances the quality of each interaction, driving both immediate and long-term growth for your business.


Effective Conversion Rate Optimisation (CRO) is essential for any ecommerce business looking to increase conversions and enhance overall performance. At Design & Build Co., our strategy is clear: apply precise, data-driven CRO techniques, use the best tools for deep insights, and focus on the metrics that truly matter to your business.

Our CRO retainer packages are crafted to align with your brand's unique needs, providing the flexibility and ongoing support crucial for achieving and sustaining growth. Whether it’s a 3, 6, or 12-month commitment, our approach is designed to adapt and evolve, ensuring your ecommerce platform consistently leads in its market.

Partnering with us means gaining a dedicated team focused on leveraging CRO to unlock your brand's potential. It's about making informed decisions, enhancing user experiences, and steadily increasing your conversion rates. The journey with Design & Build Co. is one of continuous improvement, positioning your ecommerce business for lasting success.


© DESIGN & BUILD CO. 2015 - 2024

Back to top Arrow